Terms of Service

General terms

These sales terms apply to orders placed through flowerail.com for a Flowerail railing with installation, and for the service of measuring and assessing the installation site.

The owner of the online store and the service provider is Tasebo OÜ.

By placing an order, the customer confirms that they have read and agree to the sales terms, the “Delivery and returns” terms, and the privacy policy.

Tasebo OÜ has the right to amend the sales terms. Changes are published on flowerail.com and apply to orders placed after the changes have been published.

Seller information

Seller: Tasebo OÜ
Registry code: 17042971
Address: Sikupilli 16-9, Tallinn 11414, Estonia
Email: info@flowerail.com

Products and services

Flowerail is a railing installed on an exterior window sill flashing. Its suitability depends on the measurements and characteristics of the installation site.

Through the website, customers can order:

Flowerail railing with installation;
installation-site measurement and assessment service.

The Flowerail railing is made either based on the installation-site information, assessments and measurements entered by the customer, or based on the installation-site assessment and measurements taken by a technician during the measurement service.

The railing is installed by a Flowerail installation technician.

Additional work that may prove necessary during installation cannot be ordered separately through the website. If additional work is needed, its performance, scope and price are agreed between the installation technician and the customer before the work begins.

Prices and payment

Prices displayed on the website are in euros.

The order start payment is shown on the order page for each railing ordered. The start payment is deducted from the final price of the railing.

The price of the measurement service is displayed on the order page before the order is confirmed.

The order start payment or the measurement service fee is paid when placing the order, using the payment method displayed on the website.

The remaining final amount for the railing is paid after the installation work has been completed. The customer can pay:

by card using the installation technician’s payment terminal;
in cash to the installation technician;
based on an invoice sent by email.

The payment term for the invoice is five calendar days.

The cost of any additional work agreed between the installation technician and the customer is added to the final invoice.

Placing an order

The customer enters the required contact details and the information, assessments and measurements concerning the installation site in the order form, or orders the installation-site measurement and assessment service.

The customer is responsible for ensuring that the name, phone number, email address and installation-site address they provide are correct.

If the railing is made based on information entered by the customer, the customer is also responsible for the accuracy of the installation-site assessments and measurements.

After the order has been placed, an order confirmation is sent to the email address entered by the customer.

After the payment has been received, a Flowerail representative will contact the customer to clarify the order details if necessary and to agree on a time for measurement or installation.

Measurement service

During the measurement service, a Flowerail technician assesses the suitability of the installation site and takes the measurements needed to manufacture the railing.

Ordering the measurement service does not mean that the installation site is definitely suitable. If the installation site does not meet Flowerail’s technical requirements, the technician may decide that the railing cannot be safely installed there.

If a Flowerail technician makes an error when assessing or measuring the installation site, and as a result the railing cannot be installed, the customer will be refunded the full amount paid for the same order, including the measurement service fee and the start payment.

If the installation site allows the railing to be installed, but due to Flowerail’s error the manufactured railing does not match the required measurements, Flowerail will correct the error without applying any additional charges to the customer and will install the railing at a new agreed time.

Railing made based on information entered by the customer

If the railing is made based on the installation-site information, assessments or measurements entered by the customer, the customer is responsible for the accuracy of this information.

If it becomes clear during installation that the information entered by the customer does not match the actual installation site and the railing therefore cannot be installed, the terms described on the “Delivery and returns” page apply.

In such a case, the impossibility of installation is not considered a defect in the railing or a measurement or manufacturing error by Flowerail.

Installation

Before installation, the installation technician checks whether the railing is suitable for the installation site and whether its installation is technically safe.

The technician has the right not to install the railing if the installation site does not correspond to the information provided in the order or to Flowerail’s installation requirements, or if installation would be unsafe.

The more detailed terms concerning the impossibility of installation, manufacturing a new railing, the start payment, additional work and other standard solutions are described on the “Delivery and returns” page.

Access to the installation site

The customer must ensure that the technician has access to the measurement or installation site at the agreed time.

If the customer does not ensure access for the technician, the terms and possible additional fees described on the “Delivery and returns” page apply.

Permissibility of installation

When placing the order, the customer declares that Flowerail installation is not prohibited at the installation site they have selected.

Where necessary, the customer must determine whether the consent of the building owner, apartment association, landlord, building manager or another person is required for the installation, and is responsible for having the necessary consents.

If, after the order has been placed or after the railing has been installed, it becomes clear that Flowerail installation is prohibited at the selected installation site, this is not considered a defect in the railing or a breach of contract by Flowerail.

In the event of an official removal requirement, the buyback and dismantling terms described on the “Delivery and returns” page apply.

Changing or cancelling an order

The customer must notify Flowerail of their wish to change or cancel an order as soon as possible by email at info@flowerail.com.

If manufacturing of the railing has not yet started, the parties will, where possible, agree on the terms for changing or cancelling the order.

If manufacturing of the railing has already started or the railing has been made based on the data of a specific installation site, the amount of any possible refund depends on the stage of order fulfilment, the work already performed, and the rights and obligations arising from law.

The consumer always retains the rights that cannot be restricted by law.

Start payment

The start payment is deducted from the final price of the railing when the order is properly completed.

If the railing cannot be installed due to incorrect information, assessments or measurements entered by the customer, the start payment is not refunded in the cases described on the “Delivery and returns” page.

If the order cannot be fulfilled due to an installation-site assessment or measurement error made by a Flowerail technician, the start payment is refunded together with other amounts paid for the same order.

Defective railing or installation work

If a defect appears in the railing or installation work, the customer must notify Flowerail as soon as possible by email at info@flowerail.com.

The notice must describe the defect and, if possible, include photos.

If the defect is caused by a manufacturing fault or incorrect installation work performed by Flowerail, Flowerail will remedy the defect, repair or replace the railing, or apply another suitable solution.

Flowerail is not responsible for a defect or damage caused by:

failure to follow the user instructions;
exceeding the permitted load;
unauthorised modification by the customer or a third party;
incorrect dismantling or reinstallation;
external damage occurring after installation;
subsequent changes to or damage of the installation site;
normal wear and tear.

Liability

Flowerail is responsible for the conformity of the sold railing and the provided service with the contract terms to the extent provided by law.

The customer is responsible for the accuracy of the contact details, installation-site information, assessments and measurements they provide, except where the relevant data was collected by a Flowerail technician during the measurement service.

Flowerail is not responsible for a delay in fulfilling the order or for temporary impossibility of fulfilment if this is caused by circumstances beyond Flowerail’s control that could not reasonably have been foreseen or avoided.

Processing of personal data

Tasebo OÜ processes the customer’s personal data for the purpose of fulfilling the order, communicating with the customer, arranging payments, and planning measurement and installation.

More detailed information about the processing of personal data is provided on the “Privacy policy” page.

Dispute resolution

Questions and complaints must be sent by email to info@flowerail.com.

Tasebo OÜ will try to resolve the customer’s enquiry through negotiations within a reasonable time.

If the parties do not reach an agreement, the consumer has the right to contact the competent consumer dispute resolution body or a court.

Contact

Tasebo OÜ
Registry code: 17042971
Email: info@flowerail.com
Address: Sikupilli 16-9, Tallinn 11414, Estonia